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Effective Date: 21-05-2025
Relaxo LIghtning is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website.
For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
We currently ship to the following destinations:
If your country is not listed, please contact our customer service to inquire about shipping options.
We offer various shipping methods to meet your needs. The available options and estimated delivery times are:
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing delays.
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method chosen. The total shipping cost will be displayed at checkout before you complete your purchase.
Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order on our website or through the carrier's website.
If your package arrives damaged, please contact us immediately with your order number and photos of the damaged item(s). We will work with the carrier to resolve the issue and arrange for a replacement or refund.
Relaxo Lighting is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If you provide incorrect shipping information, please contact us immediately. We will do our best to correct the shipping address before your order is shipped. However, we cannot guarantee that we will be able to make changes once the order has been processed.
Please refer to our Return and Refund Policy for detailed information about our return and exchange processes.
If you have any questions or concerns about our Shipping Policy, please contact us at:
Thank you for shopping with Relaxo Lighting!