Privacy Policy

Effective Date: 21-05-2024

Introduction

Welcome to RELAXO LIGHTING. At RELAXO LIGHTING, we are committed to protecting the privacy and security of our customers and site visitors, including you. Our goal is to provide you with a safe, secure, and trustworthy environment when you browse and purchase from our website.

Important Information and Who We Are

This privacy policy aims to inform you how RELAXO LIGHTING collects, processes, and protects your personal data through your use of our website, whether you are registered or just a visitor.

Data Controller

For the purpose of this privacy policy, RELAXO LIGHTING acts as the data controller.

Contact Details

Our full details are:

• Name of the entity: RELAXO LIGHTING LED Lighting and Appliances
• Email address: care@relaxolighting.com
• Postal address: 3/42, Punjabi Bagh West, New Delhi, 110026

If you have any questions about this privacy policy or our privacy practices, please contact us in the details above.

The Data We Collect About You

We collect a variety of information about our customers (you!) and visitors to the RELAXO LIGHTING website. This personal data falls into these categories:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address, and telephone numbers.
• Financial Data includes payment card details.
• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data includes information about how you use our website, products, and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Purchase our products;
  • Create an account on our website;
  • Subscribe to our newsletter or other publications;
  • Request marketing to be sent to you;
  • Enter a competition, promotion, or survey; or
  • Give us feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from analytics providers, advertising networks, and search information providers;
  • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services;
  • Identity and Contact Data from data brokers or aggregators.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you. This includes handling your orders, processing payments, and providing you with customer support.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include:
  • To provide you with website access and improved shopping experience.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
  • To enable you to partake in a prize draw, competition, or complete a survey.
  • For business transfers, as we develop our business we might sell or buy businesses or assets.
• Where we need to comply with a legal obligation.
• With your consent. Primarily for certain types of marketing and personalization.

Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in this privacy policy:

• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Government bodies that require us to report processing activities.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

International Transfers

We may transfer, store, and process your personal data outside your country. Whenever we transfer your personal data out of your jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transfer to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authorities.
• Use of specific contracts approved by the relevant authorities which give personal data the same protection it has in your jurisdiction.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Data Retention

How Long Will You Use My Personal Data For?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

You have rights under data protection laws in relation to your personal data including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

Third-party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our service and we hold certain information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information on the cookies we use, the purposes for which we use them, and how you can manage them, please refer to our Cookie Policy.

Age Limitations

To respect the privacy of children and to comply with the laws designed to protect children, we do not knowingly collect or maintain personal data from persons under 16 years of age. If you are under 16 years old, please do not use our website or services. If we learn that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is based, without regard to its conflict of law provisions. Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at care@relaxolighting.com, by phone at 9877774005, or by mail using the details provided below:

3/42, Punjabi Bagh West, New Delhi, 110026.

Grievance Officer

In accordance with the Information Technology Act, 2000 and its Rules, we have appointed a Grievance Officer to address any concerns or grievances you may have regarding the processing of your personal data. If you have any such grievances, please contact our Grievance Officer at:

• Name: Ravi Khatri
• Email: ravi@relaxolighting.com
• Postal Address: 3/42, Punjabi Bagh West, New Delhi, Delhi, 110026
• Phone: 9999113111

All grievances shall be addressed within one month of receipt.